MagCloud Reviews

I paid extra money to have a book be delivered next day. The date of arrival comes and my book says it's still being "printed". Won't be receiving my business any longer.

Editor of a startup photography magazine here. Magcloud was not our first pick for paper quality, but the option for readers to purchase direct and have it drop-shipped, in addition to their low quantity orders was appealing for a startup with limited funds.
We ordered 100 copies of our first issue (to the tune of $1700) and they came with a distinct blue color cast. After going back and forth with CS for over 2 weeks (via email, because no direct phone #), sending multiple photos of the original proof (that was correct) compared to the blue ones, they're telling me they need me to fan out all 100 magazines and take pictures of every single one before they'll reprint. Seriously? Because the 10 photos and samples of 5 wasn't enough.
Meanwhile, $1700 down the toilet. Sub-par printing on a photography magazine is kindof a dealbreaker, but the lack of customer service is the ultimate death knell.

I printed a small photo book through this website. When the proof I ordered arrived, it was unusable- title font missing, text cut off, white borders on pages (and I did everything right w the original pdf to avoid this problem). It took multiple emails over the course of 2 weeks to finally get ahold of customer service. They sent me a refund and I put the order in again, hoping for better quality. The proof arrived, again unusable and with printing errors. Now I'm in my second round of trying (and failing) to get someone at customer service to respond to my emails.

I was very excited to work with Magcloud to get my students' work published. The price was right, the promised turnaround time was quick, and the uploading process was easy. Then the promised delivery date came and went. Then all emails went unanswered. I finally got through to someone via Facebook, though they just keep bumping my emails back to email customer service. There is NO PHONE NUMBER to talk to anyone.
I spent hundreds of dollars... it's now two full weeks after the scheduled delivery date (which means they've had the files for 3+ weeks), and I have NO update on when/if the books are coming and no way to get an answer. When I log into my account, all I see is that they are "printing" (the same status it's been for 14 days).
SO DISAPPOINTED.
I will update IF the books ever come...